FAQ

Frequently Asked Questions

How do the different subscriptions/memberships work?
The Day Pass is for 24 hours only. It will let you take a look around the website and view the lectures but does not allow you access to the forum, nor does it allow access to the Continuing Education section.  It will not auto-renew.

The Monthly Pass will auto-renew each month until you cancel the subscription. Your credit card will be billed $27* per month as long as your subscription is active. You will have full access to all available material/lectures and full access to the forum, however, it will not allow access to the Continuing Education section.

The Yearly Pass will expire one year from your date of purchase. It will not auto-renew. This is the option you should choose if you are joining for the purpose of receiving continuing education credits as it will allow you access to the Continuing Education link as well as full access to all available material/lectures and full access to the forum. This is also a great option if you don’t want a monthly bill and you save $27* by paying the entire cost upfront.  Please note that the Monthly Pass does not give you access to the CE Link.

* (does not include any applicable taxes)

Do you offer corporate memberships?
Absolutely!  If you’d like to purchase a corporate/team membership, simply send us a request at [email protected].  We’ll be in touch to request some additional information and then we’ll get you and your team set up online.

Continuing Education
Which subscription should I choose for access to the Continuing Education link?
In order to access the CE link, you must have an active Yearly Pass. Once you’ve logged in, you’ll see the CE link in the top menu bar under Lectures.

How does the Continuing Education link work?
Once you’ve logged in to your account, click on “Continuing Education” in the menu bar at the top of the homepage. The course is divided into four, three-chapter modules. Each module has a 20 question quiz. Once you’ve finished the module, navigate to the CE section and click on the corresponding quiz. Answer the questions and if you receive a score of 75% or over, you will be directed to view your quiz results and print a Certificate of Completion. The Certificate will include your name, date and module completed. You may take the quiz as many times as required.

How many Continuing Education Units/Credits will I receive?
Each professional association has different rules which govern the criteria required for continuing education. As an example, the Massage Therapy Association of NS requires 2 hours of education for 1 CEU. Module One: Chapters 1-3, has been approved for 20 CEU’s. So far Module One has been approved for 20 Primary CEU’s by MTANS, CMTNL, PEIMTA, CMTNB, MTAM & MTAA (40 Primary Credits). As more associations come on board, we’ll be adding them to a list in the About/Continuing Education section.

When will Module Two: Chapters 4-6 be available?
Module Two will be available online in the Fall of 2018.  With each Module, we will be requesting CEU approval from the provincial massage therapy associations and we’ll let you know as soon as that happens. If you sign up for Module One before the end of the year, you’ll receive Module Two at no additional cost!  That’s right! No additional cost!  If your cycle ends in 2018 and you sign up before the end of the year, you can benefit by earning CEU’s in 2018 and again in 2019.  We’ll keep you posted as to when and how many! 

Can my professional association be added to the list?
We’d be happy to send your association our information package with an approval request for continuing education units/credits. Simply send us an email at [email protected] with CEU’s as the subject. We need the name of your association and a contact, if possible.

General Account Questions
Are the videos lectures viewable in 1080HD?
Yes, all of our videos are recorded, uploaded and viewable in 1080HD. They are set to automatically play at the highest quality your system can handle, depending on your internet connection. However, if you’d like to adjust the viewing quality, simply click on HD on the control menu at the bottom of the video, then select your preference. We hope this doesn’t happen often, but periodically, the videos may pause for a few seconds in order to fully buffer.

Why are the videos pausing and buffering?
The videos are recorded in 1080HD and the player automatically selects the highest quality playback your internet connection can handle. Oftentimes local internet connections fluctuate and the player switches playback resolution to accommodate this fluctuation. However, if you find the pausing/buffering happening often, we recommend clicking on the HD selector in the control menu at the bottom of the video, and manually selecting a lower resolution.

How do I know if my account is active?
Log in to your account. In your Account Dashboard, click on subscriptions on the right-hand side. Your status should be – Active.

What if I decide to cancel my account?
If you choose to cancel your account, we will be sorry to see you go. Nevertheless, simply log in to your account, go to your Account Dashboard, click on subscriptions and click cancel.

Please note, however, and this is important – your cancellation of a monthly or yearly pass will be effective immediately and you will no longer have access to the lectures or the forum.

For monthly subscribers, you may cancel at any point within your subscription billing cycle but in order to avoid your credit card being charged another month, you must cancel, at the very latest, the day before your subscription renews. Please make sure to check your subscription renewal date.

For members with a yearly pass, your membership will automatically expire one year from your date of purchase.  You will receive an email notice a few days beforehand and you can simply purchase another yearly pass at that time.

Where can I find my subscription renewal date?
Log in to your account. In your Account Dashboard, click on subscriptions on the right-hand side, then click on View. Under subscription details, your payment due date is your renewal date.

I’ve canceled my account but I want to rejoin! Will my username and password still work?
Absolutely! If you decide to rejoin us, simply log in with your existing account information and click on Join to re-subscribe. Welcome back!

Can I pause my monthly subscription if I need a couple of months off?
Sorry, we don’t offer “pausing” as an option at this time. If you need a break, simply cancel your account. Remember, your cancellation is effective immediately and this is only an option for “monthly” subscribers.  When you’re ready to join us back online, enter your account username and password and go to the Join page. You’ll have to pick your subscription and re-enter your financial details for your account to be activated.

Are subscriptions or products refundable?
Sorry, they are not refundable. The graphics are downloadable digital images and will be available on your account after purchase, whether you have an active subscription or not. You may cancel your subscription at any time within your billing cycle to avoid further credit card charges but you will not be refunded for charges already processed.

Why do I keep getting sent to the “Join” page when I try and see the lectures?
You must have an active day pass, monthly or yearly subscription, and be signed into your account in order to view the lectures. The two introductory videos on the home page are free for everyone to watch and we hope you’ll join us for the complete course!

Why can’t I see or enter the forum?
You must have an active monthly or yearly subscription and be signed into your account in order to enter and participate in the forum. Once you’re signed in, you’ll see the forum on the top menu bar between Lectures and Join.

My credit card has expired, how do I update my payment information?
If you’ve joined for a monthly subscription, you’ll receive an email before your credit card is charged another month. Sign into your account and click on your subscriptions. One of your options will be to pay. When you click on the pay button, you’ll be taken to a page where you can pay for your subscription using a new credit card. Fill in your details and place your order. When you return to your account dashboard, you’ll notice that your new credit card is on file and is automatically designated as your default for your subscription.

How can I contact Chronic Pain Simplified Inc?
If you require assistance or have a question, please send us an email at [email protected]. We are able to provide a much quicker response via email.

What if I can’t remember my password?
On the Login page, simply click “forgot my password” and an email will be sent to you which will guide you through resetting your password.

 

If there’s a question we missed, or you require further information, please feel free to contact us by email at [email protected]. Thanks and enjoy the course!

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